Refund policy
Returns and Exchanges
Because our products are printed on demand and personalized specifically for you, we do not support returns or exchanges if you ordered the wrong size, color, or simply changed your mind. Each item is unique and produced only once an order is placed.
Damaged or Defective Items
If you receive a product that is damaged, defective, or has a clear print quality issue, we are happy to help. Please contact us within 30 days of receiving the item with the following information:
- Your order number.
- A clear description of the issue.
- High-quality photos showing the damage or the print error.
Once we verify the issue with our production team, we will arrange for a replacement to be sent to you at no additional cost. If a replacement is not possible, we will issue a full refund.
Lost Orders
If your package is lost in transit, please notify us within 30 days of the estimated delivery date. We will investigate the shipment and, if confirmed lost, we will send a replacement to you for free.
Wrong Address or Unclaimed Packages
Please ensure your shipping address is correct at checkout. If a package is returned to the sender because of an incorrect address or because it went unclaimed at a pickup point, you will be responsible for the cost of a new order.